FAQ

General Questions

Is the ReStore open to the public?

Absolutely! We invite everyone to stop in and donate, shop or volunteer at our ReStore. Located on RT117 in Leominster, we are open Wednesday-Saturday from 10 am to 5 pm.

Where does the merchandise come from?

Merchandise arrives daily from private individuals, local contractors, retailers and area businesses and corporations.

Can the ReStore deliver my purchase? How about lay-away?

The ReStore does not directly offer a delivery service, but we suggest to use Fred's Auction House. Call Fred at 978.407.4452 to schedule your delivery. Purchased items can be held at the store for up to two (2) business days while you arrange transportation. We do not offer a lay-away option.

Are the prices of items negotiable?

We make every effort to monitor the costs of similar products at retail stores, and we typically offer our products for sale at about 50% of the cost of retail. Therefore, since we believe that we are offering our shoppers a deep discount and value for their dollar, we do not negotiate. Remember, all proceeds earned by the ReStore directly helps to build homes for families in need in our community.

What types of payment do you accept at the ReStore?

We gladly accept Visa, MasterCard, Discover, checks (with ID) and cash.

If I call the ReStore, can someone locate a specific item and price for me?

We receive new inventory every day. It is very rare that we know what we are getting in to the store ahead of time. If we can assist you, we will. However, we cannot assure you that an item will be available or that you will be satisfied with its condition. Therefore, we recommend you come in person to shop for the items you are seeking.

May I return my purchase if I find that it is defective or I change my mind?

All sales are final. We warranty appliances for 30 days with original receipt and original warranty label that we usually adhere on the backside. Refunds will be issued as store credit only on our ReStore card. Please check your items for completeness and proper function before leaving the store. Also, please know the exact measurements for your project before making a purchase.

How can my business get involved?

Donations from facility managers, contractors and construction-based retailers are the lifeblood of the ReStore. We also provide a perfect half to full day indoor volunteer experience for groups.

How can I get involved?

There are three main ways to get involved with Habitat ReStore: Donating, Shopping and Volunteering. There are a number of service opportunities at the Habitat ReStore. Volunteers do everything from accepting and loading donations to answering the phone or cashiering.

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Donating to the ReStore

What type of donations does ReStore accept?

ReStore accepts new and gently used building materials and home improvement supplies. Please read about our donation guidelines before coming to the ReStore. That can be anything from lumber and tools to doors or appliances, so long as the donation is clean and functional.  There are items that we may not be able to take due to inability to sell or overstock in our warehouse. Please reference our donation guidelines for details.

What does ReStore do with my donation?

Donations are sold to shoppers at discounted prices—typically 50-75% below retail value depending on the condition and age. Proceeds fund Habitat home builds for families in the North Central Massachusetts area.

I’d like to drop off a donation. How do I do this?

We accept donations from Wednesday through Saturday from 10 am until 4 pm. Our staff and volunteers are available to help you unload. Receipts for tax purposes are provided.

Can the ReStore pick up my donations?

Yes! If you have several items which are too large to fit in your personal vehicle – and the items are accepted by our store — we can schedule a pick up. You can contact us by phone at 978.227.5556 or use our online form to schedule a donation pick-up for qualifying items.  We pick-up donations on Wednesdays, Thursdays and Fridays. Click here to submit your donation pick-up request and you will hear from us soon. Thank you for supporting our mission.

Before the ReStore picks up my items, do I have to uninstall the items from my home that I wish to donate?

Yes. All items must be organized and removed from your home. We will not remove or disconnect items from the house. We do not participate in whole house demolitions.

Are my donations tax deductible?

Yes, you will be given a tax receipt that you will be able to use for deduction purposes.

Does Habitat ReStore place a value for tax purposes on donated items?

No, the value is determined by you and your accountant.

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  • Our Location:

    637 Lancaster Street (Route 117)    |    Leominster, MA 01453    |    978.227.5556